Return Policy
At Carter Toronto, we want every customer to feel confident and satisfied with their purchase. While we aim to deliver timeless fashion and exceptional service, we understand that sometimes returns are necessary. Please read our return and refund policy carefully before placing an order.
100% Money-Back Guarantee on New, Non-Sale Items
We offer a full refund on all non-sale items. If you're not fully satisfied with your purchase, you may return it for a full refund—no questions asked.
Note: This guarantee does not apply to discounted or promotional items.
No Returns or Exchanges on Sale Items
Items purchased during a sale or promotion are final sale. These items cannot be returned, refunded, or exchanged—even if the wrong size was ordered. This allows us to offer deep discounts to our customers during our promotion.
Return Shipping Responsibility
Return shipping costs are the responsibility of the customer.
Carter Toronto does not refund or cover return shipping fees under any circumstance.
Return Period
Returns must be initiated within 30 days of receiving your order.
After 30 days, we are unable to accept returns or issue refunds.
No Exchanges for Sale Items
Unfortunately, exchanges are not possible on sale items, including for different sizes or colors. Please double-check your size before completing your order.
Defective or Damaged Items
If you’ve received a product with a manufacturing defect, you are eligible to a new one to replace the defective one.
Please contact us immediately so we can resolve the issue promptly.
How to Request a Return
To begin a return, email us at info@cartertoronto.com
Once your request is approved, we’ll provide detailed instructions on how to proceed.
Important: Include the Return Form
All returns must include a properly completed return form.
Returns without this form will not be processed or refunded.
Summary
Carter Toronto is committed to treating every customer fairly. By following the above return conditions, we can ensure a smooth process for everyone.
If you have any questions, don’t hesitate to reach out to our team:
Email: info@cartertoronto.com
Thank you for being part of Clara’s journey.